kaca189 Casino & Sportsbook FAQ

When you create an account on kaca189, we require identity verification to comply with local financial regulations. You will need to provide a valid government-issued photo ID — such as a passport, national ID card, or driver's license — and proof of your current address.

Proof of address can be a recent utility bill, bank statement, or official government letter dated within the past three months. If you are uploading documents on a mobile phone, use the camera feature to capture clear, well-lit photos of both sides of your ID. Once you submit your documents, our verification team reviews them and typically confirms your status within one business day.

If your documents are unclear or incomplete, we will ask you to resubmit. Keep your documents and proof of address ready so you can complete verification quickly.

Withdrawals on kaca189 are reviewed to comply with anti-money-laundering regulations. When you request a withdrawal, we check your account activity and verify the source of your funds. This review typically takes one to two business days.

Once our review is complete, we process your withdrawal to your bank account or mobile payment service — such as DANA, e-wallet, or mobile banking. The transfer itself may take an additional one to two business days depending on your bank or payment provider.

Large withdrawals may require additional documentation, such as proof of income or source of funds. If we need more information, we will contact you via email or live chat. Withdrawals are not processed on weekends or public holidays such as Idul Fitri or Idul Adha.

If you suspect that someone else may have accessed your kaca189 account, change your password immediately. Log in, go to Account Settings, and select "Change Password." Use a strong password that mixes uppercase and lowercase letters, numbers, and symbols.

If you cannot log in at all, use the password reset link on the login page. We will send a reset link to the email address on file. Click the link and create a new password.

If you suspect unauthorised activity — such as a withdrawal you did not make — contact our support team right away via live chat or email. Our team will investigate and take action to protect your account. Never share your password, PIN, or recovery codes with anyone.

Yes, we support bank transfers from local payment, online payment, e-wallet, and mobile banking. When you deposit on kaca189, you can choose a bank transfer as your payment method. We will provide you with a virtual account number specific to your kaca189 account.

To deposit, log into your bank's app or online portal, select "Transfer," and enter our virtual account number. The funds typically arrive within minutes. You can also deposit via local payment, online payment, e-wallet, mobile banking, local payment, or online payment if you prefer a mobile payment method.

For withdrawals, we transfer funds back to the bank account you provided during registration. Withdrawals are processed within one to two business days once our review is complete.

Free bets and free spins are promotional offers that we issue to eligible members. Free bets let you place a wager on football, esports, or other markets without using your own balance. Free spins let you spin a slot game, such as Sweet Bonanza or Gates of Olympus, without spending money.

If you qualify for a promotion, we display it in your account dashboard under "Promotions" or "Bonuses." You will also see a notification when you log in. Not all members qualify for every promotion — eligibility depends on your account age, deposit history, and location.

Any winnings from free bets or free spins are credited to your account balance. Some promotions have conditions that you must fulfil before withdrawing the winnings — for example, you may need to wager the amount a certain number of times. Read the promotion terms carefully before using a free offer.

Some slot games on kaca189 offer a demo or play-money mode where you can try the game without risking your own balance. To access demo mode, look for a "Demo" or "Play for Fun" button on the game details page. Demo mode gives you virtual credits to use in the game.

Demo play helps you understand the rules and features of games like Aviator, Fortune Tiger, or Mahjong Ways before placing real bets. However, any winnings in demo mode cannot be withdrawn — they are for practice only.

Once you are familiar with a game and ready to play with your real balance, log into your account and select "Play with Real Money." Your account balance will appear, and you can place bets.

kaca189 services are available only in jurisdictions where local law permits online gaming. Our platform is accessible to members in supported regions, including parts of Indonesia such as Jakarta, Surabaya, Bandung, and Medan.

We do not offer our services in jurisdictions where online wagering is prohibited by law. When you create an account on kaca189, we verify your location using geolocation technology and the information you provide during registration.

If you are unsure whether kaca189 is available in your jurisdiction, contact our support team or read our Legal Notice page for full details about where we operate and where we do not. Users are responsible for verifying that their access to and use of kaca189 complies with the laws of their own jurisdiction.

To contact our support team on kaca189, log into your account and open the live chat window — you will see a chat icon in the lower right corner of your screen. Type your question or issue, and one of our team members will respond. Our support team is available in English and Indonesian.

You can also email our support team at the address provided in the "Contact Us" section of the kaca189 website. Include your username, the date and time of your issue, and a clear description of what happened. We aim to respond to emails within one business day.

For urgent issues — such as account lockouts or suspected unauthorised access — use live chat so you can get immediate help. Our response times vary depending on demand, but we typically answer live chat messages within a few minutes during business hours.